Privacy Policy
This Privacy Policy describes how Katasi Physiotherapy ("we," "our," or "us") collects, uses, and protects your information when you visit our website or use our services. By using our services, you agree to the practices described in this policy.
Information We Collect
We collect information that helps us provide and improve our physiotherapy services. This includes:
Personal Information
- Name and contact details (email, phone number)
- Health and medical information relevant to your treatment
- Appointment history and preferences
- Payment and billing information
- Any other information you voluntarily provide when contacting us
Non-Personal Information
- Browser type and device information
- IP address and general location data
- Pages visited and time spent on our website
- Referring website or source
How We Use Your Information
We use the information we collect to:
- Schedule and manage your appointments
- Provide personalized physiotherapy and chiropractic care
- Send appointment reminders and relevant health information
- Process payments and maintain records
- Improve our website and services
- Respond to your inquiries and feedback
- Comply with legal obligations
Cookies and Tracking
We may use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser preferences.
Data Security
Katasi Physiotherapy takes the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us at info@katasi.co.ke and we will take steps to delete it.
Your Rights
You have the right to access, correct, or delete the personal information we hold about you. You may also request a copy of your data or object to certain processing. To exercise these rights, please contact us at info@katasi.co.ke. We will respond to your request within a reasonable timeframe.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how Katasi Physiotherapy handles your information, please contact us:
Katasi Physiotherapy
Email: info@katasi.co.ke
Location: Westlands Mogotio Road off Muthithi Road, Nairobi